Wherever two or more people come together, there is bound to be communication challenges and even conflict. This course will give participants a solid foundation in managing difficult conversations. By exploring proven techniques in listening, diffusing resistance, and utilizing a seven-step conflict resolution process participants will be confident in their ability to resolve conflict disputes of any size.
* Recognize components of effective communication * Manage Difficult Conversations * Explore the 5 step Conflict Resolution Model * Step 1—Set the Atmosphere * Step 2—Create Mutual Understanding and Shared needs * Step 3—Get to Root Cause * Step 4—Generate Options * Step 5—Build A Solution * Identify signs of and develop strategies to diffuse resistance
* Participants will learn crucial conflict management skills, including dealing with anger, using "I" statement, identifying conflict styles, and practicing the conflict resolution model * Dealing with conflict is important for every organization no matter what the size * If it is left unchecked or not resolved, it can lead to lost production, absences, turnover, and impacts to company culture
Who Should Attend
New supervisors, experienced managers, senior leaders
Additional Event Information
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
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CPE Select Pass Policies
The CPE Select pass is available only for NCACPA members and the price is applicable for an individual user. The pass includes access to on demand and webinar programs, but excludes webcasts, “hot topic” webinars, and on demand Ethics programming. All eligible programs for the CPE Select pass will be marked in the online catalog and in promotions. Licensed CPAs who elect the student membership status must provide proof of enrollment in an advanced degree.
The CPE Select pass grants unlimited access to qualifying webinars and on demand programs on a calendar-year basis.
We anticipate a spike in webinar activity later in the calendar year, and NCACPA is not liable for third-party service outages that may occur. Please plan your CPE before 12/31 to avoid any unforeseen technology issues.
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For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.