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North Carolina Association of Certified Public Accountants

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NCACPA is nearing the completion of its database transition. Until the transition is finalized, online functionalities including Connect, registration, your learning record, and “My Account” are inaccessible. An update on the restoration of key functionalities is expected on March 21.

Thank you for your patience. If you need immediate assistance or have a question, please email our Experience Support Team.

 

FAQs

FAQ

CPE: Credits
CPE: Day of the Event
CPE: Materials
CPE: Online Learning
CPE: Pricing
CPE: Registration & Policies
CPE Select
Membership
CPE: Credits
How many CPE hours must I complete in a calendar year?
North Carolina CPAs must take 40 hours of CPE between January 1 and December 31 each year to maintain their certificate. As part of the annual CPE requirement, all active CPAs must complete one hour of behavioral or regulatory Ethics in a group study or self-study format. For additional questions, refer to the North Carolina State Board of CPA Examiners website for CPE regulations. Find out more about NCACPA. Ethics programming.
How is CPE credit calculated?
CPE programs are measured by program length, with one 50-minute period being equal to one CPE credit. Participants must round down, not up, to the nearest half-hour. Half-hour credits will be accepted for CPE after the first full hour of credit is earned. A half hour is equal to 25 minutes. For additional questions, refer to the North Carolina State Board of CPA Examiners CPE regulations.
How do I know if a program sponsor is approved to offer CPE in North Carolina?
Refer to the National Association of State Boards of Accountancy (NASBA) for approved CPE sponsors. NCACPA is registered with NASBA as a sponsor of continuing professional education on the National Registry of CPE Sponsors, registry ID# 112314. NCACPA is also compliant with the NC State Board of CPA Examiners’ CPE regulations.
Have the rules regarding CPE changed?
CPE rules change frequently. For the most up-to-date information, click here to visit the North Carolina State Board of CPA Examiners' website.
What CPE delivery types do we offer?
Visit the CPE & Events Catalog for a complete listing of our CPE curriculum. See the available delivery types below:

In-Person: Conferences, Seminars, Workshops and customized onsite training programs through Customized Continuing Education

Online Learning: Webcasts, Webinars, On Demand, and Self-Study
How long must I retain my CPE records?
CPE records must be retained for at least five years. NCACPA retains members’ certificates for all NCACPA programs for five years.
How do I get proof of attendance?
Certificate of Completion You will receive a Certificate of Completion for any CPE program taken through NCACPA. If you have misplaced this certificate see the information below to receive a replacement:

In-Person: Please contact NCACPA Experience Support at (800) 469-1352 or [email protected]

Online Learning: Certificates of Completion are always available through your Learning Record
https://staging.ncacpa.org/event-landing/. Once you’ve signed in using your NCACPA login and password, navigate to Learning Record icon located under My Account section. Under the My Events tab, locate the program which you need to re-print the Certificate of Completion. Click the gold Certificate button.
When taking a self-study program, what is my deadline?
For NCACPA’s Self-Study programs the registrant will have until December 31st of the year purchased to fully complete the program.

Do NCACPA programs qualify for other continuing education credits?
For more information, visit this section of our website.
Does NCACPA offer customized training for firms/companies?
Yes. Please contact Mark Soticheck at 919-469-1040, Ext. 130 or [email protected].
How is CPE credit calculated?
CPE programs are measured by program length, with one 50-minute period being equal to one CPE credit. Participants must round down, not up, to the nearest half-hour. Half-hour credits will be accepted for CPE after the first full hour of credit is earned. A half hour is equal to 25 minutes. Partial credit can be awarded on or after the 1hour mark for CPE accredited programs. To receive partial credit for online viewing, contact [email protected]. For additional information, refer to the North Carolina State Board of CPA Examiners CPE regulations.
CPE: Day of the Event
Where can I find information about hotel accomodations?
To make a reservation, contact the hotel directly. NCACPA may reserve a room block for larger events. If a room block is available it will be noted under the Date and Location tab within the CPE & Events Catalog.
How do I know the status of an event in situations on inclement weather?
Should the weather warrant any concern for your travel safety and you want to verify if a particular event or meeting will be held as scheduled, visit the NCACPA website, and look for an announcement on the homepage or call the NCACPA office at 919-469-1040, Ext. 122 or 800-722-2836, Ext. 122, for a recorded message. Both options are active 24 hours a day. When inclement weather results in the cancellation of a class, we will attempt to notify you as soon as possible via email and will include local news station information. As you know, inclement weather can strike quickly and may prevent us from making contact with all participants. Please make sure your email address and phone number is updated to ensure you receive inclement weather notifications.
What is the dress code?
Our dress code is business casual. Meeting room temperatures are difficult to control. For your comfort, we recommend dressing in layers to accommodate typical variations in meeting room temperatures.
Are you interested in carpooling?
A participant list will be emailed to you prior to each in-person event so you can arrange carpooling.
How do I submit my feedback/evaluation?
Conference & Seminars: On the day of the event you will receive an email with a link to the event survey.

Online Learning: Registrants will have the opportunity to leave feedback through an evaluation form. Click the blue Get Certificate button in your user account and fill out the form for your feedback to be submitted.
How do I confirm the start and end times of an event?
NCACPA sponsors a variety of CPE events of which, start and end times can vary. Please refer to the
Are there breaks during the program?
Please see break schedule below*:

2 hrs. = No breaks (Beverage service is available for in-person CPE events)
4 hrs. = 15 minutes (If you attend two consecutive four hour programs there will be a short lunch break.)
8hrs.**
Morning & Afternoon break: 15 minutes
Lunch break: 30 minutes (45 minutes will be given for Don Farmer 8-hour programs)

*Each conference schedule will differ. See the Conference agendas for guidance on the schedule for each day. **Break and meal service, including beverage service, is provided for attendance at 4-hour and 8-hour in-person events. If attending two 4-hour sessions a meal will be provided.
CPE: Materials
How do I receive materials?
Conferences: Electronic materials will be made available for conference programs. Approximately three business days prior to the conference, you will receive an email from NCACPA containing a link to the conference participant only website and your e-materials. You can print or download to a laptop, tablet, or e-reader. It’s up to you how you choose to view the materials. It is highly recommended you download in advance of the conference due to limited internet availability. Please make sure your equipment is fully charged as electrical outlets will be available on a very limited basis.

Conference Participant Only website will include:
1. Facility Information/Directions
2. Participant List
3. Speaker Bios
4. Certificate of Completion Form
5. Link to Conference Evaluation Survey

Seminars, Workshops, & Customized Continuing Education: Materials will be given to registrants upon check-in.

Online Learning: You will not receive a hard copy of materials when attending an online learning program. Please note you may not cancel your registration once you download the materials. You can access materials from two locations. In your Learning Record locate the appropriate program and click the “Show Event Details” button or while viewing the program click the “Materials” tab.
How long will materials be available?
Conference: Materials will be available approximately three business days before and 90 days after the conference.

Seminars: At this time electronic materials are NOT available for Seminar programs.

Online Learning: Materials will be available approximately three business days before and 90 days after the conference.
What if I don't have the email with the e-materials link?
Conference: Contact the NCACPA Conference Team at 800-722-2836 to have the email resent.

Online Learning: You can access materials from two locations. In your Learning Record, locate the event, click +Show Event Details and hit Materials, or while viewing the program click the Materials tab in the event viewer.
Can I share materials with other people?
All materials are copyrighted; the materials are exclusively for the use of the registrant and may not be shared.
CPE: Online Learning
Have questions regarding our online learning delivery types?
Here is a breakdown of what each delivery type means and what you can expect.

Please Note: All of the answers in the online learning FAQ section refer specifically to NCACPA produced programs.
How will I receive information to access my webcast, webinar, or on demand program?
You will receive a receipt and confirmation email upon registration. You will then receive a reminder email for the webcast or webinar program approximately three business days before the program.

Please contact NCACPA Experience Support at 800-469-1352 or [email protected] if you’ve registered and don’t receive your confirmation within 24 hours.
How can I view a program as a group?
Group viewing is available for individuals wanting to view the program simultaneously with others registered for the same program. Please fill out the NCACPA Group Sign In Form before or during the program by going to the Group Attendance tab at the top of the interface.
Is my computer webcast, webinar, or on demand ready?
You may test your system by clicking here. Please test your system to ensure you have the proper components installed.

Tech Support: Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.

If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected].

*NCACPA office hours are 8:00 am–5:00 pm ET. Online Learning Team members will be available via phone or email 30 minutes prior to the start of a live online program.
How do I launch the webcast, webinar, or on demand program?
Access events in your Learning Record.
  • Visit https://staging.ncacpa.org/
  • Login/Create Account
  • Enter your Email Address and Password
  • Once logged in, click the “Learning Record” button

  • *60 minutes prior to the start of the program the button will switch from “System Check” to “Join Event.”
    **If you are already logged in, click on the “Membership” tab and click “My Account” from the dropdown.
    How is my attendance monitored during an online learning program?
    Your attendance at this program will be monitored through the use of checkpoints. Periodically, checkpoints will appear on your screen. It is important you turn off your pop-up blocker, as this can prevent the checkpoints from showing.
    How do I ask questions to the instructor?
    Once you have launched your program you will see multiple tabs at the top of the viewer. Click on the Q&A or Speaker Question tab, type in your email address and question, then hit the submit button.
    Are NCACPA webcasts and webinars archived?
    At this time, NCACPA produced Webcast and Webinar programs are not archived for later viewing. Per NASBA, an instructor must be present during the scheduled broadcast to answer questions in order to qualify for live group study. Archived Webcasts and Webinars will not qualify for CPE and therefore are not made available. If you are looking for a more convenient delivery method, visit NCACPA CPE & Events Catalog for a full listing of On Demand offerings!
    How do I submit credit at the end?
    To submit credit, after the program concludes, stay in the viewer and hit the “Checkpoints and Credit Submission” tab and follow the “Take Survey” button that will appear when the page refreshes. If you exit the course viewer, please return to your Learning Record, hit the “Join Event” button and then follow the instructions listed above.
    CPE: Pricing
    How much do I save on CPE with an NCACPA membership?
    Members of the association save up to $100 on every eight-hour program, and $50 on four-hour programs. Check out our pricing grid.
    What is the early bird pricing policy?
    Traditionally, the early bird rate is only available for all in-person programs until two weeks prior to the event date. *Exclusions include webcast programs hosted by Don Farmer.
    CPE: Registration & Policies
    How do I register for NCACPA-sponsored CPE events?
    We offer 4 easy ways to register! Secure Online Registrations: Our CPE & Events Catalog allows you to register by credit card 24 hours a day, seven days a week.
    Mail: Send your completed registration form with check (payable to NCACPA) or credit card information to: NCACPA Experience Support, PO Box 80188, Raleigh, NC 27623.
    Phone: Phone registrations may be made between 8:00 am and 5:00 pm by calling 800-469-1352. Phone registrations must be charged to your credit card.
    Fax: To register 24 hours a day, seven days a week, fax your completed registration form with credit card information to 919-378-2000.

    NCACPA accepts MasterCard, Visa, and American Express.

    Conference Registrations: When registering for a conference, please select concurrent sessions and optional events to ensure seating is available.
    How do I register for an NCACPA online learning program?
    You can register for all NCACPA produced programs through the CPE & Events Catalog. Once you’ve selected a program, click on the event link and then click Add to Cart. If you are a first-time NCACPA customer, you will be asked to create an account. If you are a NCACPA member or have purchased from us in the past, simply sign-in to the secure area with your NCACPA login and password.

    Click for information regarding NCACPA Self-Study programming.
    Do I need my online password to browse NCACPA's CPE offerings?
    No. You will need your password when you begin the registration process for an event. After adding an item to your cart you will be prompted to login.
    I have been put on a waiting list for an upcoming class. What happens next?
    If a space becomes available, you will automatically be taken off the waitlist and moved into the event. An email confirmation will be sent to notify you of this change.
    What is NCACPA's cancellation policy?
    Please note: The following policies have been updated for programs taking place between June 22, 2020–April 30, 2022.

    In-Person: Cancellations made less than one business day before the event will incur an administrative fee of approximately 30%. Entire registration fees and materials are forfeited by no-shows and same-day cancellations. Substitutions must be made in advance of the program and will not incur additional fees.

    Webcast & Webinars: Cancellations made less than one business day prior to the event will incur an administrative fee of approximately 30%. Those made after the program will forfeit the entire registration fee and materials. Transfers must be made in advance of the program and will not incur additional fees. Please note: If you experience technical difficulty during a webcast program, you must contact NCACPA within 72 business hours of the program in order to transfer to a different program or receive a refund.

    On Demand: Cancellations made after the program has been accessed, will forfeit the entire registration fee and materials. Transfers must be made in advance of program access and materials will not incur additional fees. Please note: If you experience technical difficulty and are unable to view an on demand program, you must contact NCACPA within 72 business hours upon the first access attempt, in order to transfer to a different program or receive a refund.

    CPE Select: The CPE Select pass is non-refundable. NCACPA is not liable for third-party service outages that may occur. In order to successfully complete your CPE hours by the 12/31 deadline, please plan your CPE before 12/31 to avoid any unforeseen technology issues.

    To cancel or transfer your registration, contact the NCACPA Experience Support Center at 800-469-1352.
    What happens if NCACPA decides to cancel a program?
    While our overall cancellation rate is low, a program may cancel if a sufficient number of registrations are not received, if an instructor must cancel due to illness, or in the event of inclement weather. Whenever possible, the decision to cancel a program is made at least seven days prior to the event date, and participants are notified once the decision is made. Before making your travel arrangements, you may contact NCACPA to inquire about the status of any event at 800-469-1352. If the distance to the event site requires you to make airline and/or hotel reservations, please keep in mind NCACPA will not be held responsible for monetary loss due to cancellations or changes in air or hotel reservations. (Most hotels require a 72-hour advance notice to avoid a cancellation fee.)
    What happens if the date or location of the event changes?
    We contract for meeting space well in advance of the event and try our best to estimate the number of attendees. Late registrations may increase the class size beyond the space limits of the meeting room, potentially forcing us to change venues. If a location changes, we will notify you as soon as possible by either phone or email. For this reason, please make sure we have your home telephone number and email address in our database.
    What if I have a dietary requirement or special need?
    Please indicate any special requirements on your registration form or call NCACPA at 800-469-1352 one week prior to the program.
    CPE Select
    What is CPE Select?
    CPE Select is a pass that grants unlimited access to on demand programs and webinars, but excludes webcasts, “hot topic” webinars, and on demand Ethics programming.
    Who is eligible for CPE Select?
    The CPE Select pass is available only for NCACPA members and the price is applicable for an individual user. Licensed CPAs who elect the student membership status must provide proof of enrollment in an advanced degree.
    Does the online catalog identify which programs qualify for CPE Select?
    Yes, all eligible programs are marked in the online catalog and in promotions. You can also use the “Available with CPE Select” filter in the search results to display CPE Select programs.
    Is there an early bird option for CPE Select?
    Yes—Early bird pricing runs January 1 through May 31, and regular pricing runs June 1 through December 31.
    Do I need an NCACPA membership to view CPE Select programs?
    Yes, membership is required to purchase the CPE Select pass and view any of the qualifying programs.
    Membership
    What are the membership rates?
    Please visit this page for more information.
    What is the membership term?
    Based on NCACPA’s fiscal year, our membership runs from May 1 to April 30 no matter what date you join. We do not prorate dues under any circumstance.
    How much do I save on CPE with membership?
    Members of the association generally save up to $100 per 8-hour event. Visit this page for more information on the pricing structure.
    Does NCACPA prorate dues?
    We do not prorate dues for those individuals who join later in the year. Association membership is from May 1 to April 30.
    Why do rates increase per membership category?
    Rates increase after the first year of membership as as means to make it economically feasible for those starting their careers, NCACPA spreads the cost across the membership categories based on the number of years in the workforce, with the highest amount capping out at 5 years of certification.
    How can I renew my membership?
    To renew online, please login to your account and click on the Dues and Receipts tab on your My Account page. Then click on Dues and Renewals. Click on your renewal invoice and follow the prompts to enter payment. To renew by phone, please call Experience Support at 800-469-1352. To renew by mail, please send in your invoice along with a credit card number or check to PO Box 80188 Raleigh, NC 27623.
    My membership has lapsed, but I would like to rejoin. What should I do?
    If you have been a prior member of NCACPA, please do not create a new record or attempt to join as a new member. Reactivating membership is not an available online service. Please call Experience Support at 800-469-1352 and a member of our team will be happy to assist you with rejoining.
    How do I get involved in a committee?
    Please visit this page to browse the different committees we have at NCACPA. If you need additional information, please contact [email protected].
    What is the difference between the State Board and NCACPA?
    The North Carolina State Board of Certified Public Accountant Examiners is an occupational licensing board that grants certificates of qualification as certified public accountants (CPAs) to those individuals who meet the legal requirements. The Board also adopts and enforces the rules of professional ethics and conduct to be observed by CPAs in this state. The North Carolina Association of CPAs (NCACPA) is a member-based organization that offers continuing education and other resources to further the profession and your career.
    Is there a website I can go to find out if an accountant is a CPA?
    Go to the NC State Board of CPA Examiners' website and click on the Licensee Search link.
    What can you do to help me find a job?
    You have access to our Career Center and an online job board dedicated to the accounting industry. The association offers a wealth of networking opportunities through local events, committee involvement, conferences, and seminars where you can build a network of key contacts.
    How do I update my NCACPA membership information?
    Login to your account and select the corresponding tab to update contact and profile/demographic information. We recommend updating your information annually when you renew your license with the state board.
    What is the membership cancellation policy?
    You may cancel your membership at any time, however, membership dues already paid are non-refundable. Events and CPE courses have separate cancellation fees and policies. Please see the events pages for more information.
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